Education Department FAQs

01. What are your hours?

The Store Front, Framing, and the Printing Department are all open 7 days a week (Weekdays from 8am-7pm, Saturdays from 10am-6pm and Sundays from 12pm-5pm). The Education Department is open only on weekdays from 8am-4pm and closed for Federal Holidays.

 

02. Can we place orders while the Department is closed?

While the Store Front is open, you may place orders while the Education Department is closed, however with restricted help. The Front Desk can only take your name, school and list down what items and their quantity you are looking for. They cannot provide you accurate quotes, shipping estimates, or estimated time of delivery. If you are looking for anything just mentioned, contact us during our operational hours, send us an email, or fax us. One of our Educational Sales Reps will gladly assist you further.

 

03. What is the best way to contact you?

Feel free to contact us via email, fax (407-679-4888), or call (407-679-4700) and request for the Education Department. Email, however, will be the easiest form of contact, especially for the Back to School seasons.

 

04. What types of payments do you accept? Do you accept Purchase Orders (POs)?

We accept all Major Credit Cards, Checks, and Cash. We do also accept Purchase Orders, but remember that this is technically not a form of payment. Purchase Orders must be properly paid within 30 days of being billed for your order.

 

05. Why haven't I received my order yet?

There are many reasons that can cause and order to not be shipped, packed or pulled. Here are some possible reasons why:

  1. Your Order is still registered as a Quote in our system.
    1. This happens when the Education Department hasn't received a valid form of Payment.
      • Solution: Provide a Purchase Order Number/Credit Card Information or let us know you plan on paying Check/Cash after delivery.
  2. The School's/Your Account have been placed on hold.
    1. This happens when Invoices have not been paid. This is based on both the number of Invoices behind, the age of the Invoice, and the overall total owed.
      • Solution: Pay the arranged amount agreed upon on both ends.
  3. We were told to place the Order on Hold by the Bookkeeper/Principal.
    1. This can be caused for a number of reasons.
      • Solution: Speak with your bookkeeper/principal about how to unhold your oder with us.
  4. Items in the Order was Back Ordered.
    1. To find out more about our Processes for Back Ordered items, please check our Shipping Policy for more information.

 

06. How long until I get my order?

The Education Department strives to get items out quickly and accurately. Generally, we are often able to ship next day if we have what your ordered in stock. Special Order Items or Furniture can take longer, however. For more information about shipping, please check our Shipping Policy for more information.

 

07. Can I order something that isn't in the catalog?

Yes you can. Let us know which items you are looking for and we will see if we can get it for you. Remember, however, store brand specific items we cannot get (ie. Blick Canvas), but we should be able to find you a comparable item.

 

08. My School is not in Florida. Can I still place an order?

If you are part of the 48 Continental United States, you are always free to place an order with us. Orders outside of Central Florida will be shipped via UPS Ground.

 

 

Art Systems of Florida

Fine Art Store

800.769.0946  |  407.679.4700

csr@artsystemsfl.com

1740 State Road 436  •  Winter Park, FL 32792

Copyright © Art Systems of Florida. All rights reserved.

Hours of Operation

Weekdays | 8:00am - 7:00pm

Saturday | 10:00am - 6:00pm

Sunday | 12:00pm - 5:00pm

All prices subject to change without notice.

Art Systems of Florida

• Fine Art Store •

800.769.0946

407.679.4700

1740 State Road 436

Winter Park, FL 32792

Copyright © Art Systems of Florida. All rights reserved.

Hours of Operation

Saturday | 10:00am - 6:00pm

Weekday | 8:00am - 7:00pm

Sunday | 12:00pm - 5:00pm

All prices subject to change without notice.